Refund Policy

SIM Card

7-Day Unconditional Refund: Customers have a 7-day window from the date of activation to request a refund. For any reason, customers have the right to cancel their new EIOTMART service activation within this period and request a refund. The refund will include the full purchase price and any associated taxes and fees.

Refund Process: Customers are required to fill out the refund request form provided on the EIOTMART website or directly contact customer service. Refunds will be processed within ten (10) business days after the request is submitted.

For Packages Already in Use: For packages that have already been activated, customers will be charged according to the usage of the plan from the service start date, and partial refunds will be issued accordingly.

Customized or Personalized SIM Card Refunds: Customized or personalized SIM cards may not be eligible for refunds unless there are defects or errors in the customization process.

Exceeding the Refund Deadline: Customers who exceed the 7-day refund deadline will not be eligible for a refund but may still cancel the service according to the terms of the service agreement.

Refusal of Refunds: EIOTMART reserves the right to refuse refunds if the SIM card shows signs of damage, tampering, or if the packaging has been opened.

Contact Information:For any questions or concerns regarding the refund policy, customers can contact EIOTMART's customer service department for assistance.

This return policy is designed to ensure customer confidence in the services provided by EIOTMART and offers flexible refund options to address unforeseen circumstances.

Return Request Channels

Contact Us via Email:

  • Email Address: info@eiotmart.com

If your return request is accepted, we'll send you a return shipping label, along with instructions on how and where to send your package. Items returned to us without first requesting a return will not be accepted.

For any questions regarding returns, you can always reach out to us at info@eiotmart.com.

Refunds:

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

If more than 15 business days have passed since we’ve approved your return, please contact us at info@eiotmart.com.

EIOTMART Plans

You may request a refund and cancel your new EIOTMART service activation for any reason within seven (7) calendar days of activation, and we will refund the full purchase price and any associated taxes and fees, as long as you:

  1. Have purchased an EIOTMART plan on eiotmart.com;
  2. Send a refund request to info@eiotmart.com.

Avstart 4G LTE Cellular Security Camera

Product and Plan Details

  • Device Model: Avstart 4G LTE Cellular Security Camera
  • Service Duration: 3 years
  • Service Content: Unlimited data usage
  • Promotional Price: $299.99 (one-time payment, no monthly fees required)

Warranty Policy

  • Warranty Period: The Avstart 4G LTE Cellular Security Camera comes with a comprehensive 1-year warranty, starting from the date of purchase.
  • Warranty Coverage: During the warranty period, users are entitled to free repair or replacement services for device malfunctions or performance issues due to manufacturing defects.
  • Exclusions: The warranty does not cover damages caused by improper use (such as accidental drops, water damage), unauthorized repairs or modifications, or normal wear and tear.

Technical Support and Services

  • Installation Guidance: Detailed installation and configuration guides are provided to help you smoothly set up your device.
  • Online Support: Real-time chat support is available through the official website to answer your technical queries.
  • Email Support: You can submit more detailed inquiries or issues via info@eiotmart.com, and we promise to respond within 24 hours.

Return and Refund Policy

  • Return Period: Within 30 days from the date of purchase, if you are unsatisfied with the product, you may request a return. Return shipping costs will be covered by the customer.
  • Return Conditions: Returned products must be in their original condition, including complete packaging, accessories, user manuals, and a valid purchase receipt.
  • Refund Processing: Once the return is inspected and approved, EIOTMART will refund the purchase amount to your original payment account within 7 business days. The refunded amount will exclude the original shipping charges. Return shipping costs will be the responsibility of the customer.

Replacement Policy

  • Replacement Conditions: Within the 1-year warranty period, if the product cannot function properly due to manufacturing defects, you may request a replacement. EIOTMART will cover the shipping costs for sending the replacement product to the customer. However, return shipping costs for sending the faulty product back to EIOTMART will be the responsibility of the customer.
  • Replacement Process: Please contact EIOTMART customer service to submit a replacement request, providing your purchase receipt and a description of the fault. We will guide you through the replacement process.

User Responsibilities

  • Proper Use: Please use the device in accordance with the instructions in the product manual to avoid any actions that could damage the device.
  • Account Security: Users are responsible for protecting their device account information and passwords to prevent unauthorized access.

Privacy and Data Protection

  • Personal Information Security: EIOTMART strictly adheres to relevant laws and regulations to protect users' personal information from unauthorized access, use, or disclosure.
  • Data Usage: Collected personal data is used solely for providing and improving services. For more details, please refer to EIOTMART's privacy policy.

Customer Service

  • Contact Information: If you need help or have any questions, you can contact us through the official website or info@eiotmart.com.
  • Service Commitment: EIOTMART is committed to providing high-quality customer service to ensure your issues and concerns are resolved promptly and effectively.

We are dedicated to offering you high-quality products and services. If you have any questions about the above policies or need further assistance, please do not hesitate to contact our customer service team.