Shipping Policy
Standard Shipping
Delivery Time:
- United States & Europe: Orders usually arrive within 2-5 working days from our US or EU warehouses.
- Outside US & Europe: Shipping charges are calculated based on the size, weight of the order, and destination. Orders typically arrive within 7-15 working days, though delivery times may vary.
Orders are processed within 48 hours after payment confirmation (excluding weekends and holidays).
- Orders placed after 1 p.m. Pacific Time will be shipped the next business day.
- Orders placed after 1 p.m. Pacific Time on Friday may be shipped the following Monday (excluding public holidays).
Expedited Shipping
Delivery Time:
Outside US & Europe: Orders typically arrive 5-10 days faster than standard shipping.
Processing Time:
Similar to standard shipping, orders are processed within 48 hours after payment confirmation (excluding weekends and holidays).
- Orders placed after 1 p.m. Pacific Time will be shipped the next business day.
- Orders placed after 1 p.m. on Friday may be shipped the following Monday (excluding public holidays).
Warehouse Addresses:
- US Warehouse: 925 Enterprise St unit 140, Aurora, IL 60504
Tracking Your Package
- After your order is shipped, you will receive an email with a tracking number.
- Tracking information may take up to 3 business days to update.
Tracking Information Issues
- If you have any questions regarding your tracking information, please contact us with your order number and tracking number at info@eiotmart.com.
Lost or Damaged Packages
- Eiotmart is responsible for any items that are damaged or lost during transportation.
- For assistance, please contact our support team at info@eiotmart.com.
Your satisfaction is our priority. Feel free to reach out with any questions or concerns regarding your shipment.